Privacy policy

Who we are

Hixtra Ltd is the controller of personal information collected through this website. You can contact us at enquiries@hixtra.co.uk or Unit 103, Caxton Court, Garamonde Drive, Wymbush, Milton Keynes, MK8 8DD.

Project enquiries

When you contact us, we collect the information you provide, such as your name, email address, telephone number, site postcode, selected services and project requirements. We use this information to respond, prepare quotations, arrange work and manage the customer relationship.

Where the enquiry concerns a contract with you, processing may be necessary to take steps at your request before entering a contract or to perform that contract. For business contact and project administration, we also rely on our legitimate interests in responding to enquiries and providing our services.

Website operation and security

Our website and enquiry forms are provided through Webflow and its service providers. Hosting and security services may process technical information such as IP addresses, request details and browser information to deliver the site, maintain reliability and protect it from misuse.

Analytics and advertising

Where you permit the relevant optional technologies, Google Analytics, Google Ads and Meta tools may process browsing and interaction information for analytics, advertising measurement and, where permitted, advertising personalisation. You can change your choices using Cookie settings. Read our cookie policy for more information.

Email marketing

We may use contact information to send relevant marketing where we have a lawful basis and the applicable electronic marketing rules permit it. Making a project enquiry does not automatically subscribe you to a marketing list. You can unsubscribe from marketing emails or contact us to object to direct marketing.

Sharing and international processing

Information may be processed by providers that help us operate the website, manage enquiries, communicate with customers and deliver services. We may also disclose information where required by law or necessary for legal claims. Some providers process information outside the UK; applicable safeguards are required where UK data protection law requires them.

Keeping information

We retain information for as long as needed for the purpose for which it was collected, including responding to enquiries, providing services and meeting accounting, legal or record-keeping obligations. The period depends on the information and the relationship with you.

Your rights

Depending on the circumstances, you may request access to, correction of, deletion of, or restriction of processing of your information. You may also have rights to portability and to object to processing. Where we rely on consent, you can withdraw it. You can object to direct marketing at any time.

Contact enquiries@hixtra.co.uk to make a request. We may need to verify your identity. You can also complain to the Information Commissioner’s Office.

Other websites and updates

External links lead to websites with their own privacy policies. We may update this notice to reflect changes in the website and how information is handled.